All your questions answered!
All parents have many questions that they want answering before making the important decision on which nursery they chose for their child. We’ve put together a list of Frequent Asked Questions – but please don’t hesitate to ask if there’s anything else you need to know.
Yes, the nursery is Ofsted registered – our registration number is EY261466. At our latest inspection we were delighted to be awarded an Outstanding grade.
The nursery opens at 07.15am every morning and closes at 6.00pm every day. The nursery is open 51 weeks a year – we are closed all bank holidays and Christmas week.
Yes, we have to pay our staff for bank holidays and staffing equates to some 60% of our costs so we are not able to give concessions for bank holidays. You will have to pay for holidays you take as again we have to staff for your child’s place for the whole year.
If your child is on breast milk please bring in a labelled bag to store in the fridge. If your child is on formula milk please bring in either a carton of formula or a bottle made up. You will also need to bring in nappies, creams, comforters and any medication your child needs. We also ask parents to bring in at least one spare set of clothes (and lots more when they’re toilet training!).
We recommend 2 settling in sessions – one where you stay with your child, chat and get to know the staff in your child’s room, the other where you leave them for about an hour. We will also ask you to complete a Baby Routine Sheet so that we understand your child’s daily routine, their likes and dislikes, sleep patterns through the day etc.
We will contact you immediately if your child is taken ill. Sometimes we will ask for permission to give Calpol etc, other times we will ask you to come and collect your child if they are not well enough to be in nursery or have a contagious illness. In the interests of all children it is important that your child is well before returning to nursery.
We ask parents to ring and let us know if their child will not be in nursery. Unfortunately, no refund can be made if your child doesn’t attend nursery owing to illness.
Our fees are reviewed annually, usually in April. Payment is made in advance, either by standing order or childcare vouchers. We can accept cash payments.
Yes. We are registered with the main childcare voucher providers and the Government's Tax Free Childcare Scheme. We are happy to accept childcare vouchers from both parents, even if they are from different voucher providers.
Yes, every child can claim 15 hours of nursery education from the term after their 3rd birthday. The grant is only received for 38 weeks a year, however, we divide your contribution over 12 months so that you pay the same amount each month.
Parents who work a minimum of 16 hours per week may be entitled to the additional 15 hours funding. Parents will need to apply through HMRC to claim the additional 15 hours funding and provide us with the code to enable us to claim this. Parents will need to renew their codes every 3 months (HMRC will send you email reminders).
Certain children are eligible for 15 hours funding at 2 year olds. If you think you may be entitled to this funding you can ring Calderdale Early Years on 01422 392695.
We work on Ofsted guidelines for adult : child ratios
Over 75% of our staff hold an NVQ Level 3 in childcare (or equivalent) – the remainder have either NVQ Level 2 or are Trainees working towards their Level 3. The majority of our staff have been trained in Paediatric First Aid and also Safeguarding (child protection).
All rooms to the nursery are accessed via a video entry system – no access to the rooms is permitted to anyone who is unknown to us. There is also CCTV surveillance outside nursery, the play area is enclosed. All staff have Enhanced Criminal Records Bureau check – until this is received they are never left unsupervised in the rooms.
No, all staff have to hand their phones in to the office when they arrive at work
Every day you will receive feedback from staff when you collect your child. We have an online portal which you can log in throughout the day to see what your child has done e.g. when they slept, what they ate, nappy changes etc. You can login and read your child’s online learning journey any time you wish – this has lots of photos and observations of your child whilst they are at nursery. All parents are invited to parents’ evenings, where you can discuss your child’s development with their keyworker.
Yes. We have a 4-seater pram to take the younger children out on local walks. The older children walk up to the library, local park and Piece Hall, as and when both the weather and staffing permits. We never take older children out with less than a 1:4 ratio (and more often 1:3) and all children are on wrist straps if they are unable to hold an adult’s hand. We also organise an annual trip to Knowsley Safari Park and regular cinema trips, for Pre-School children and also Norland Scarecrow Festival.
We have a lot of experience in dealing with children with different dietary requirements. When your child starts nursery you will be asked to complete a Registration Form, which will include details of any allergies. All children with dietary requirements will be provided with a Care Plan to ensure all staff and the cook are aware of their needs.
If you are unable to collect your child please call nursery and inform us who will be collecting, with a description if we have never seen them before. You will be asked to provide them with a password to give us on collection.
We understand that occasionally there are traffic problems or problems at work – please ring us as soon as you know you will be late to pick your child up so that we can make arrangements for staff to stay behind. As we have to pay two staff to stay behind there will be charges applied to cover these costs. If we are unaware that you are going to be late we will endeavour to contact you and/or your emergency contacts – should we be unable to contact anyone we will follow our Uncollected Child Procedure.
Yes, we have policies and procedures covering all aspects of child welfare, staffing etc. They are available to view in all rooms and also reception area. We review our policies once a year, or more often should there be a need e.g. a change in regulations/legislation.